«PromHand» - Your assistant for working at The Prom

Support and Services for Online Store Owners on Prom.ua

1. Your Prom.ua Assistant

Running a store on Prom.ua demands constant attention to dozens of details: filling in product cards correctly, complying with moderation rules, configuring attributes, updating prices and stock levels, managing product codes, and many other nuances. A single mistake in the attributes can cause a product to disappear from smart filters, lose its search ranking, or even be blocked. That is why store owners often need more than a one-off contractor—they need an ongoing technical assistant, a specialist who immerses themselves in the specifics of your business and takes over the routine tasks.

Is this important, and would it truly be the right move for your business to use the services of an “assistant”?

And is it right to run your business at the expense of your business?

If you have neither the time nor the desire to dive into the details and technicalities of the Prom platform, and you understand that working with the technology requires a skill set that often has nothing to do with your core business, then why spread yourself thin? Let everyone do what they do best.

Your Prom.ua assistant becomes the link between your inventory and your storefront. They make sure every product card meets the platform’s standards, react promptly to moderation feedback, help prepare photo content, and update information about promotions and seasonal offers. All work is carried out strictly through limited access granted to an employee you create—for example, an “SEO manager”—without requesting the password for your main account, except in certain specific cases.

Technical support can cover both one-off tasks (such as uploading a new collection) and ongoing maintenance: weekly price updates, adding new arrivals, hiding out-of-stock items, tracking other events, or making corrections as they come up. All of this allows you as the owner to focus on growing your business rather than wrestling with the admin panel or the technologies behind Prom and Google.

2. Importing Your Products to Prom.ua

If you already have price lists in Excel, Google Sheets, or exports in SQL, CSV, and other formats, there is no need to manually transfer each listing. It is much more efficient to perform a controlled import—an automated upload of your products with preliminary data checks and adaptation. This is especially important when your store already contains active product cards: an ill-considered bulk upload could create duplicates, overwrite correct data, or break the links between products and categories.

The specialist analyzes the structure of your source file, matches the fields to Prom.ua requirements, normalizes the data where necessary (standardizes units of measurement, date formats, currency), and only then launches the import. During the process, SKU matches are verified to avoid duplicating existing listings and instead update them—for example, adjusting price, stock levels, or description. This approach prevents catalog chaos and saves you tens of hours of manual work.

Import can be done through the built‑in Prom.ua mechanism (XML/YML/Excel) or via intermediate services when the source file needs to be “processed” first and prepared for import (for instance, converting XML to CSV, then editing and adapting it in Google Sheets to match the required parameters). In any case, every step is agreed upon in advance, and after the upload a spot check is carried out—several product cards are opened and compared against the original data. If discrepancies are found, pinpoint corrections are made. This is not mindless “bulk dumping”; it is a thoughtful transfer of your catalog that keeps its integrity intact.

3. Preparing Price Lists for Import to Prom.ua

A properly structured import file is the foundation on which your entire catalog is built. Prom.ua imposes strict structure requirements: specific column names, data formats, and mandatory fields for every category. The slightest mismatch and the system either rejects the whole file, loads the products only partially, or loads them with empty characteristics that cannot be found later through filters. That is why preparing a price list demands not just technical carefulness but also an understanding of the logic of your particular product category.

We handle the full preparation cycle: from receiving your source material to delivering a ready-to-upload document. If you have any structured source at all—a website export in CSV/SQL/XLSX, a 1C extract, a table with SKUs and prices—we can convert it into a format that the Prom.ua interface accepts without errors. At the same time, we carefully map every field: product name, SKU, price, description, characteristics, image links, category—each column is checked against the template that is relevant for your niche.

Special attention is paid to categorization. Even if the source file simply lists products in a flat list, we assign them to the correct end categories, select the mandatory attributes (color, size, material, connection type, etc.), and fill in those columns accordingly. This guarantees that after import every product immediately appears in the appropriate filters and is visible to buyers searching for a product with specific parameters.

We usually work with Google Sheets for price lists, which lets you watch the process in real time, make corrections, and approve the result. The final file undergoes a test upload with a small batch of products, and only after a successful check is the full volume imported.

4. Moving Products from Your Website to Prom.ua or Back

Online store owners often face a situation where their own website stops delivering the expected returns. This could be due to an outdated platform, expensive hosting and technical support, low traffic, or simply a desire to concentrate on a marketplace that already has a multimillion‑strong audience. In such cases it makes sense to move the entire product range from your own website—whether keeping your domain or dropping it—to Prom.ua, completely, with all descriptions, characteristics, photos, and prices preserved.

The transfer process goes beyond simply copying text. We carry out a content audit: we remove information that does not comply with the platform’s rules (for example, links to external resources in the description), adapt the titles to the search queries used on Prom.ua, and bring the photos to the required standard (neutral background, optimal resolution). If the old site had internal ratings or reviews, they are not transferred, but we help you build a strategy for getting those first reviews on the new platform. As a result, you receive a store on Prom.ua that is fully ready to sell, without losing the catalog you have already built up.

The reverse task is also possible: you have decided to open your own online store on your own domain (for example, using Cotonti, OpenCart, WooCommerce, or a custom CMS) and want to export the products already listed on Prom.ua into it. In that case, we extract all listings from the marketplace, prepare an import file tailored to your target CMS, preserving the category structure, characteristics, and photos, and assist with the upload. This lets you quickly launch an independent site with a ready‑made catalog and then continue developing it alongside—or instead of—the marketplace.

5. Populating Your Prom.ua Store with Products

There are several approaches to filling your storefront, and the right choice depends on your current needs, budget, and the stage your store is at. We offer three levels of listing refinement: from rapid bulk filling to deep SEO optimization that pushes products to the top of Google search. But let’s be realistic—being at the top is a dynamic variable. The different levels can be combined within a single project: for instance, part of your range can be filled using the basic scenario while priority items receive full SEO treatment.

5.1. Bulk Storefront Filling

This option is most in demand at the start, when you need to fill the storefront as quickly as possible and begin receiving the first orders. The emphasis is on speed and correctness of basic data, without deep elaboration of every description. A product card contains: a product name in one language (usually Russian or Ukrainian depending on the audience), several thematic photos showing the item from different angles, and a short description that includes the key characteristics.

Even with this seemingly simplified approach, quality control is maintained: every title is checked against the platform’s rules, photos must not contain third‑party logos or watermarks over the product, and the description must not be duplicated from other cards. This helps avoid blocks and gives you a working catalog right away, which you can later deepen—supplementing it with SEO texts, extended characteristics, and infographics.

5.2. High‑Quality Listing Creation

When your storefront is already established, or you are aiming for maximum conversion from every product card from the very beginning, a quality‑oriented approach is applied. Here, each product is treated as a standalone landing page that must not only inform but also sell. The title is built around the buyer’s primary search query and includes the key characteristics (brand, model, main parameters). The description is structured: it highlights technical specifications, benefits, scope of application, and warranty terms. The texts are written uniquely, without clichés like “best product” or “high quality”, taking into account the semantics relevant to Prom.ua.

Great attention is paid to visual content. Photos undergo “pre‑release” preparation: unnecessary background is removed (down to a neutral white or light gray), white balance is adjusted if necessary, and images are cropped to optimal aspect ratios. All images are brought to the required resolution while preserving the readability of details. Characteristics are filled in completely—right down to parameters that are not mandatory but help the buyer make a decision (for example, country of manufacture, material composition, compatibility with other devices). This approach significantly increases trust in the store and reduces the rate of returns.

5.3. Listing Creation + SEO

If you have already connected your own domain to your Prom.ua store, you have the opportunity to receive free organic traffic from Google. However, simply uploading products is not enough—you need systematic SEO optimization. We work on the principle “one product card = one landing page optimized for a specific search query”. This includes: collecting semantics for your niche, analyzing competitors in Google search results, writing meta tags (title and description are generated dynamically or written manually), and composing structured descriptions with the right distribution of keywords.

Work on characteristics is especially important: each one not only helps the buyer within the filters but also enriches the page with relevant content that search engines index. We fill in every available attribute completely, write the necessary tags (hidden search fields in Prom), and, where appropriate, create internal linking between products of the same series or compatible accessories. If you already have product cards without SEO work, we can audit and re‑optimize them—rewrite titles, expand descriptions, and add missing characteristics.

The result of proper SEO optimization is a long‑term benefit. Unlike paid advertising, which stops working the moment you pause the budget, well‑optimized product cards continue to attract visitors for months. With a smart approach you can reach the first pages of Google for medium‑ and low‑frequency queries, gaining targeted customers practically without acquisition costs. This is especially important in highly competitive niches where the cost per click in advertising does not always pay off.

6. How and Where to Order Prom.ua Support Services

To use any of the services described, simply contact the specialist through the details listed in the seller card on this page, as well as on their public profile page. You can discuss your task in the convenient Telegram messenger, send files for a preliminary audit via private message on this site, and at the same time agree on the scope of work and deadlines. Typically, within a few hours of receiving your source materials you will get a precise cost estimate and a plan of action. All stages of the work are transparent: you see intermediate results, can make corrections, and monitor the process. After the project is completed, a period of free revisions is provided if the Prom.ua moderation team points out any remarks related to the work we performed. We can cooperate with you on a one‑off, periodic, or systematic basis.