Warranty
Most electric vehicles (electric scooters, electric bicycles, and electric mopeds/scooters) are covered by a 12-month warranty from the date of purchase.
Battery packs, which are considered separate consumable components of the vehicle, are generally covered by a 6-month warranty, unless a different warranty period is specified in the documentation for a particular model.
Warranty obligations are provided and fulfilled by the importer, manufacturer, authorized brand representative, or supplier, who are responsible for service support and spare parts availability within Ukraine.
The warranty covers manufacturing defects and hidden faults discovered during normal operation of the product in accordance with the manufacturer's requirements and operating instructions.
The warranty does not cover:
- mechanical damage;
- damage caused by falls, impacts, or collisions;
- damage resulting from traffic accidents;
- water damage caused by violation of operating conditions;
- unauthorized modifications or repairs to the vehicle or its electronics;
- use of non-original or incompatible chargers and components;
- normal wear and tear of tires, brake pads, lamps, bearings, and other consumable parts;
- natural reduction of battery capacity over time due to regular use.
Important *
The online store ensures proper processing of the purchase and organization of shipment of the goods to the buyer. The seller also provides information on the warranty service procedure as set out on this page, including upon separate request if additional information is required.
At the same time, the online store is not the manufacturer, importer or service center and does not independently carry out warranty repairs, technical diagnostics or examination of the goods.
In the event of a warranty claim, the request is reviewed by an authorized service center, importer or supplier, which, in accordance with the legislation of Ukraine and their own warranty obligations, make a decision on repair, replacement of the goods or other ways of eliminating defects.
The online store, for its part, provides the buyer with all necessary information on the warranty claim procedure and contact details of the responsible service center or supplier.
On this basis, the online store is not a party to the relationship regarding compliance with and fulfillment of warranty obligations between the buyer and the authorized representative who has announced the provision of warranty and has undertaken to fulfill its conditions.
- This provision does not limit the consumer rights provided for by the legislation of Ukraine, in particular the Law of Ukraine "On Protection of Consumer Rights".
