Dear customers and site users!

• The price of some items may fluctuate up or down, sometimes up to 2000 UAH per unit.
• Different suppliers update their price lists at different times, and the cost of many goods is tied to international settlement currencies.
• The exchange rate of the national currency of Ukraine is quite dynamic.
• All this together makes it difficult to maintain perfectly accurate prices for all products on a daily basis.
• When placing an order, the current price of an item is always verified and agreed with the supplier.
• You can also check the price via the comment form under the product description from our Telegram channel. 📱
• Please treat this with understanding and a bit of humour. 😊
• Unfortunately, not everything is as perfect as we would like it to be.
• Peace, kindness, and happy shopping! 🛍️

• "Nova Poshta" across Ukraine according to carrier rates
• Courier delivery by "Nova Poshta"
• Pickup from warehouse in Odessa

• Cash on delivery (cash or card upon receipt)
• Payment to a PrivatBank or MonoBank card
• Online payment via payment systems (PrivatBank, LiqPay and others)
• Payment by bank details (IBAN account)

Returns and Exchanges

Every customer has the right within 14 days to exchange or return a purchased product if, for any reason, it does not suit them. The exchange of goods is carried out in accordance with the Law of Ukraine “On Consumer Protection”.

Conditions for exchange or return of goods:

1. No more than 14 days have passed since the purchase.
2. The product shows no signs of use, the original appearance is preserved (including the packaging), it has not been activated and has no damage, and is in complete set. The product powers on, all functions work properly, and there are no damages.
3. You must provide: a document confirming the purchase (receipt, invoice, or act); a passport or other identity document; a properly completed warranty card; bank card details if the purchase was made by non-cash payment.

A product with a defect or fault is subject to replacement or return according to the conclusion of the service center if such defect was reported by you to the service center within the warranty period and if the defect occurred due to the manufacturer and cannot be repaired. In this case, the above-mentioned documents must be provided.

Warranty

Most electric vehicles (electric scooters, electric bicycles, and electric mopeds/scooters) are covered by a 12-month warranty from the date of purchase.

Battery packs, which are considered separate consumable components of the vehicle, are generally covered by a 6-month warranty, unless a different warranty period is specified in the documentation for a particular model.

Warranty obligations are provided and fulfilled by the importer, manufacturer, authorized brand representative, or supplier, who are responsible for service support and spare parts availability within Ukraine.

The warranty covers manufacturing defects and hidden faults discovered during normal operation of the product in accordance with the manufacturer's requirements and operating instructions.

The warranty does not cover:

• mechanical damage;
• damage caused by falls, impacts, or collisions;
• damage resulting from traffic accidents;
• water damage caused by violation of operating conditions;
• unauthorized modifications or repairs to the vehicle or its electronics;
• use of non-original or incompatible chargers and components;
• normal wear and tear of tires, brake pads, lamps, bearings, and other consumable parts;
• natural reduction of battery capacity over time due to regular use.

Important *

The online store ensures proper processing of the purchase and organization of shipment of the goods to the buyer. The seller also provides information on the warranty service procedure as set out on this page, including upon separate request if additional information is required.

At the same time, the online store is not the manufacturer, importer or service center and does not independently carry out warranty repairs, technical diagnostics or examination of the goods.

In the event of a warranty claim, the request is reviewed by an authorized service center, importer or supplier, which, in accordance with the legislation of Ukraine and their own warranty obligations, make a decision on repair, replacement of the goods or other ways of eliminating defects.

The online store, for its part, provides the buyer with all necessary information on the warranty claim procedure and contact details of the responsible service center or supplier.

On this basis, the online store is not a party to the relationship regarding compliance with and fulfillment of warranty obligations between the buyer and the authorized representative who has announced the provision of warranty and has undertaken to fulfill its conditions.

• This provision does not limit the consumer rights provided for by the legislation of Ukraine, in particular the Law of Ukraine "On Protection of Consumer Rights".