Warranty
Most electric transport models (electric scooters, electric bicycles, electric scooters) are covered by a 12-month warranty from the date of purchase.
Batteries, which are a separate consumable component of the vehicle, are usually covered by a 6-month warranty, unless another period is specified in the documentation for a specific model.
Warranty obligations are provided and fulfilled by the importer, manufacturer, official brand representative or supplier of the goods, who ensure service and supply of spare parts in Ukraine.
The warranty covers manufacturing defects and hidden deficiencies identified during operation of the goods subject to the manufacturer's requirements.
The warranty does not cover:
- mechanical damage;
- consequences of falls and impacts;
- damage after an accident;
- moisture ingress in violation of operating conditions;
- independent intervention in the design or electronics;
- use of non-standard chargers or components;
- natural wear of tires, brake pads, lamps, bearings and other consumables;
- natural decrease in battery capacity during operation.
Important *
The online store ensures proper execution of the purchase and organization of shipment of goods to the buyer. The seller also provides information on the warranty service procedure set out on this page, including upon separate request if additional information is required.
At the same time, the online store is not a manufacturer, importer or service center and does not independently carry out warranty repairs, technical diagnostics or examination of goods.
In the event of a warranty case, the appeal is considered by an authorized service center, importer or supplier, who, in accordance with the legislation of Ukraine and their own warranty obligations, decide on repair, replacement of goods or other ways to eliminate deficiencies.
The online store, for its part, provides the buyer with all necessary information about the warranty claim procedure and contacts of the responsible service center or supplier.
On this basis, the online store is not a participant in relations regarding compliance with and fulfillment of warranty obligations between the buyer and the authorized representative who declared the warranty and undertook to fulfill its conditions.
- This provision does not limit the consumer rights provided for by the legislation of Ukraine, in particular the Law of Ukraine "On Consumer Protection".
